FAQs
What kind of products do you make?
Cirrus is a small-scale independent perfumery that creates original oil and alcohol-based fragrances for all genders. We incorporate in-house distilled, natural, and synthetic raw materials in the majority of our products.
Do you ship internationally?
Not yet. We are currently able to ship products to the 48 contiguous states via ground shipping only. However, with the recent addition of oil-based fragrances to our catalog, we are planning to begin shipping to Hawaii, Alaska and Canada very soon.
Do you accept returns or exchanges?
No. We are not able to accept returns or exchanges. If there is a problem with your order (received the wrong product, broken bottles, etc), please contact us! We strongly recommend purchasing perfume samples if you would like to try a scent before committing to a full size bottle.
Do you include free samples with orders?
Yes. Any order over $25 in value will receive one free sample - sometimes more! These are typically chosen at random by me - or I will occasionally choose a sample that I think you will like based on your purchase. If you would like to request a specific sample as your freebie, please write it in the order notes when checking out. I will make an effort to accommodate any requests, but freebies are based on availability so specific freebies cannot be guaranteed.
Do list all of your ingredients in the product description?
No. But we do list most of them. I will specifically be sure to list any ingrediants that people are commonly sensitive to like super ambers or cinnamon oil. Additionally, common allergens are listed separately in order of concentration for all products. We are not members of the IFRA, but do voluntarily follow IFRA concentration guidelines in an effort to ensure that all of our products are skin safe.
What type of carrier oil do you use in your oil extraits?
We use fractionated coconut oil as the base of our oil perfumes.
Does Cirrus use fragrance oils?
No. We will never use fragrance oils in our products. We use natural essential oils, absolutes, CO2 extractions, and tinctures in addition to the same aromachemicals used by the major fragrance houses around the world. While there is nothing inherently unsafe or morally wrong with using fragrance oils, we feel that these products are inappropriate for use in fine fragrance and better options exist.
Who does the art and photography for Cirrus?
All label art is drawn by me (Zoey). I also create all of the tile images for the products on our website and take most of our product photography. However, as of September 2024 I am thrilled to tell you that we have partnered with TK Wanderlust on the Chypre D'Automne collection. All photographs for this collection were taken by them. You can find more information about TK Wanderlust here (linktree).
Are your perfumes vegan and cruelty-free?
The vast majority of our formulas are fully vegan. We do not work with any materials that are extracted directly from animals. Synthetic alternatives will always be chosen. However, there are certain materials we do use (beeswax absolute and butter extract for example) that are extracted from animal products. In this case, we ensure that the materials are coming from a supplier that follows sustainable, cruelty-free practices. If a product contains these types of raw materials, “NOT VEGAN” will be printed prominently in the product description.
Do you accept commissions or custom fragrance orders?
We are able to accept a very limited number of custom projects each year. Please contact us if you are interested in a custom project so that we can discuss availability, prices, and scope on an individual basis.
(Updated September 10, 2024)